Frequently Asked Questions

You will need your passport, a valid driving licence held for the minimum period stated in your voucher, and a credit card in the driver's name. Some suppliers accept debit cards but most require credit for the deposit hold. International licences from outside the EU or North America may need an International Driving Permit alongside the original.

Search your dates and location, select a vehicle from local suppliers, then complete the booking advance online. You will receive a voucher by email with the supplier's name, address, contact details, and the terms of your agreement. Present that voucher at the counter in Morocco to collect your keys.

Cancellation and amendment rules depend on the rate you choose and how far in advance you notify us. Most bookings allow free cancellation up to a certain number of hours before pickup; details appear in your voucher and during checkout. Contact us by email or phone if you need to adjust dates or pickup location.

Minimum age is usually twenty-one, though some categories require twenty-three or twenty-five. You must have held your licence for at least one year, sometimes two for larger vehicles. A young-driver supplement may apply if you are under twenty-five; the voucher will state any extra charges.

Standard policy is full-to-full: you collect with a full tank and return it full. Stations like Afriquia, Shell, and Total are common across Morocco. Keep your fuel receipt from the last fill before drop-off in case the supplier asks to see it.

The Algeria land border is currently closed. Ferry crossings from Tangier to Spain are allowed by some suppliers if you purchase their cross-border insurance and notify them in advance; others prohibit it entirely. Always check the restrictions section of your voucher and confirm with the supplier before attempting any international movement.

At pickup the supplier places a pre-authorisation hold on your credit card to cover the insurance excess or any potential damage. The hold is not a charge; it simply blocks that amount. Release typically happens within seven to fourteen days after you return the vehicle undamaged, depending on your card issuer's processing times.

If you provided your flight number during booking, the supplier will track arrivals and wait. For significant delays, call the telephone number on your voucher to confirm someone will still be available. Out-of-hours pickups can usually be arranged in advance, though an extra fee may apply.

Your voucher lists the supplier's emergency roadside number. For breakdowns or accidents, call that number first. You can also reach Rodavia at +212 524 897 261 or [email protected] Monday through Sunday, 8:00 to 20:00 GMT+1, if you need to clarify voucher terms or escalate an issue.